Booking Online Appointments for ACS Services Johannesburg
Please note that with the exception of emergency situations, all U.S. citizens services are by appointment only. To book an appointment, please click here.
- Passport Services: Wednesday-Thursday
- Notarials/Federal Benefit Inquiries*: Tuesday-Thursday
- CRBAs (Consular Report of Birth Abroad): Tuesdays
You do not need an appointment to pick up a passport. Passport collection is available Monday-Thursday, from 3:00pm-4:30pm. You must have your current passport to pick up your new passport.
If none of the above match the service you require, please email firstname.lastname@example.org for an appointment. We can only accommodate walk-ins for emergency services.
Please Note: There is no public parking available for American Citizens Services clients at U.S. Consulate Johannesburg. Vehicles stopping and passenger drop-offs at U.S. Consulate Johannesburg driveways are not permitted. Please be advised that vehicles may not stop or stand on Sandton Drive in front of U.S. Consulate Johannesburg to drop off, or pick-up passengers for any reason. For a fee, secured parking is available at Sandton City Shopping Mall across the street from U.S. Consulate Johannesburg.
*For Federal Benefits Inquiries, please select an appointment for “other services.”
The Consulate General in Johannesburg is closed on Fridays from 12 p.m. and on all U.S. and South African Public holidays. The Consular Section will not be able to provide non-emergency citizen services after hours or on weekends or holidays.
For a list of holidays on which the Consulate General will be closed click here.
For any other American Citizen Services questions, please email email@example.com.
(Note: this is for American Citizen Services only. For VISA appointments please visit the relevant section. Visa inquiries cannot be answered by the American Services section and should be addressed according to the correct department)
American citizens residing or traveling abroad who wish to renew their passports will be issued the latest, state-of-the-art passports incorporating a photo-digitized image and other enhanced security features. The Embassy estimates that citizens will receive their new passports approximately 7 to 10 working days from the date of submission. Citizens are urged to plan ahead and submit their applications at least two months prior to the expiration date.
NOTICE: U.S. Passport Execution Fee Will Increase by $10.00
Effective April 2, 2018, the passport execution fee will increase from $25 to $35. The $10 execution fee increase applies to U.S. passport applicants using the DS-11 form including: first-time applicants over age 16, children under age 16, and applicants who reapply after reporting their previous passport lost or stolen.
Customers applying with the DS-11 form at a U.S. embassy or consulate abroad pay two separate fees: an application fee to the U.S. Department of State and the execution fee to the Passport Acceptance Facility (such as a post office in the United States or a U.S. embassy or consulate abroad). Accordingly, the total passport fee for such applicants will increase by $10 in total.
The $10 fee increase does not apply to adults eligible to renew their passport using the DS-82 form. The Department of State published a Final Rule confirming this fee change on January 31, 2018.
For questions, please contact us at USConsularMaseru@state.gov .
More information is available at: https://travel.state.gov/content/travel/en/News/passports/execution-fee-increases.html
For information about applying for a U.S. passport overseas, click on the following link.
For passport application forms and more information about applying for a passport, click here:
You can print out passport application forms at the following website: https://travel.state.gov/content/passports/en/passports/forms.html.
Third Party Attendance at Passport and CRBA Appointment Interviews
Generally, immediate family members may accompany passport or CRBA applicants to their appointment interviews at a U.S. embassy or consulate, and all minor children must be accompanied by a parent or guardian. Passport or CRBA applicants also have the option of being accompanied by an attorney at their appointment interview. Attendance by any third party, including an attorney, accompanying an applicant is subject to the following parameters designed to ensure an orderly appointment interview process and to maintain the integrity of the adjudication of the application(s):
- Given space limitations in the consular section, not more than one attendee at a time will be allowed to accompany an applicant (or the applicant’s parent or guardian if the applicant is a minor).
- Attendance by an attorney does not excuse the applicant and/or the minor applicant’s parent or guardian from attending the appointment interview in person.
- The manner in which a passport or CRBA appointment interview is conducted, and the scope and nature of the inquiry, shall at all times be at the discretion of the consular officer, following applicable Departmental guidance.
- It is expected that attorneys will provide their clients with relevant legal advice prior to, rather than at, the appointment interview, and will advise their clients prior to the appointment interview that the client will participate in the appointment interview with minimal assistance.
- Attorneys may not engage in any form of legal argumentation during the appointment interview and before the consular officer.
- Attendees other than a parent or guardian accompanying a minor child may not answer a consular officer’s question on behalf or in lieu of an applicant, nor may they summarize, correct, or attempt to clarify an applicant’s response, or interrupt or interfere with an applicant’s responses to a consular officer’s questions.
- To the extent that an applicant does not understand a question, s/he should seek clarification from the consular officer directly.
- The consular officer has sole discretion to determine the appropriate language(s) for communication with the applicant, based on the facility of both officer and applicant and the manner and form that best facilitate communication between the consular officer and the applicant. Attendees may not demand that communications take place in a particular language solely for the benefit of the attendee. Nor may attendees object to or insist on the participation of an interpreter in the appointment interview, to the qualifications of any interpreter, or to the manner or substance of any translation.
- No attendee may coach or instruct applicants as to how to answer a consular officer’s question.
- Attendees may not object to a consular officer’s question on any ground (including that the attendee regards the question to be inappropriate, irrelevant, or adversarial), or instruct the applicant not to answer a consular officer’s question. Attendees may not interfere in any manner with the consular officer’s ability to conduct all inquiries and fact-finding necessary to exercise his or her responsibilities to adjudicate the application.
- During a passport or CRBA appointment interview, attendees may not discuss or inquire about other applications.
- Attendees may take written notes, but may not otherwise record the appointment interviews.
- Attendees may not engage in any other conduct that materially disrupts the appointment interview. For example, they may not yell at or otherwise attempt to intimidate or abuse a consular officer or staff, and they may not engage in any conduct that threatens U.S. national security or the security of the embassy or its personnel. Attendees must follow all security policies of the Department of State and the U.S. embassy or consulate where the appointment interview takes place.
Attendees may not engage in any conduct that violates this policy and/or otherwise materially disrupts the appointment interview. Failure to observe these parameters will result in a warning to the attendee and, if ignored, the attendee may be asked to leave the appointment interview and/or the premises, as appropriate. It would then be the applicant’s choice whether to continue the appointment interview without the attendee present, subject to the consular officer’s discretion to terminate the appointment interview. The safety and privacy of all applicants awaiting consular services, as well as of consular and embassy personnel, is of paramount consideration.